FAQ
Find your answers here
How much are the shipping costs?
Shipping costs vary based on shipping destination and number of items purchased. Shipping fee will be displayed at checkout.
How long does it generally take to receive my order?
Your purchased item will be processed within 1-3 days, with shipping typically lasting 2-4 days. Anticipate delivery within 5-9 days.
Should the order be completed before the expected ship date, the estimated delivery date will be adjusted accordingly.
What are the sizing specifications of my product?
Product specifications will vary depending on the product. Refer to the product description section of the desired item.
Who can I contact if I'm having an issue placing my order?
Reach out to our support team for assistance in solving your issue and navigating the ordering process.
- Email: creativecraftychik@gmail.com
What is the Return & Exchange policy?
Timeframe
- Customer needs to inform us prior to returning the item within 30 days of delivery
Conditions of return
- Customer may return or exchange this item
- Customer must return item within 30 days of delivery
- Customer covers return shipping fees
- Customer must cover any decrease in value (as per agreement with seller) if an item is not returned in its original state
What is the Cancellation policy?
In case of a successful order payment, one of the following conditions must be met:
- The seller agreed to a buyer request to cancel their order before dispatch, and the seller has issued the buyer a full refund.
- The seller opted to deny service to the buyer and provided a complete reimbursement, covering postage.
- The buyer and seller agreed to the return of the item for a refund. The seller has processed the return and issued a refund. Refunding postage may be decided by the seller.
Couldn't find your answer?
We're here to help. If you couldn't find the information you were looking for, please reach out to us directly. Our team is eager to assist you.